Australian Bank Tests Video Conferencing Kiosks

The Members Equity Bank of Australia is getting ready to switch away from traditional bank tellers, replacing them with video kiosks.

As a sort of hybrid in between ATMs and regular bank tellers, bank visitors will be greeted with a web conference with a live bank teller.  As some (often older) visitors will often be intimidated by ATMs, the new video kiosks will help aid any day-to-day transactions remotely.

So from simple withdrawals, to deposits and transfers, a remote bank teller can help users complete all their transactions with ease.

This may dramatically increase efficiency for the bank, as a single remote teller can help users from all over the world.

And at the same time, it means that remote help can be available 24 hours per day at the kiosks, rather than limiting bankers to the traditional 9 to 5 hours (which make bank visits difficult for many full time workers).

Will this experiment become the standard for more and more businesses?  Web conferencing is expected to grow dramatically over the next few years, so perhaps as the average person becomes more familiar, we’ll be seeing kiosks like this pop up more and more often.

For now, check out All Conferencing the leader in cloud-based web conferencing solutions.  Whether you need basic phone conferencing, advanced web features, or something more unique and innovative, we’re here to serve you.

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